If you have a complaint about a telecommunications service provider not complying with its licence obligations, or any associated statutory obligation, you should prepare a brief written outline of the matter and direct it to the Chair of the CRA.

Generally, it will be the Authority’s policy to encourage consumers to first pursue their dissatisfaction, in the terms set out in their contract with the service provider. This feedback is important to the company’s internal arrangements for monitoring its services and staff, and may lead to a satisfactory resolution.

For information about other matters relating to the Authority’s activities, please direct your enquiry to the Office Administrator in the first instance.